Customer Support

We're here to help you get the most out of Memolect. Reach out anytime for assistance, questions, or feedback.

How Can We Help You?

Email Support

Get direct help from our engineering team. We respond to all emails personally.

Email hello@thememolect.com

Create Support Case

Submit a detailed support request with our form below for structured assistance.

Create Support Case

Knowledge Base

Browse our documentation, FAQs, and setup guides for quick self-service help.

Request Access

Live Chat Support Beta

Connect with our team instantly during business hours for real-time assistance.

Request Live Chat

What to Expect

🕒 Support Hours

Our core support team operates Monday through Friday, 9:00 AM to 6:00 PM PST. However, since we're a small, dedicated team, you might hear from us outside these hours too!

⚡ Response Time Commitment

  • Email Support: First human response within 4 hours during business hours, 24 hours maximum
  • Support Cases: Acknowledgment within 2 hours, detailed response within 8 hours
  • Critical Issues: Immediate response for service outages or security concerns
  • General Inquiries: Response within 24 hours

🎯 Our Support Philosophy

  • Every email gets a personal response from our engineering team
  • We prioritize understanding your specific use case and workflow
  • No outsourced support - you're talking directly to the people building Memolect
  • We use your feedback to continuously improve our product
  • Follow-up until your issue is completely resolved

Create a Support Case

We'll respond to your support case within our committed timeframes above.

🚨 Critical Issues or Service Outages

If you're experiencing a critical service outage or security concern that requires immediate attention:

🚨 Report Critical Issue

Critical issues receive immediate attention regardless of support hours.